Return Policy

28 Days Return Policy

Problem with the products received:

Faulty products can be returned to us if they have the following types of quality defects: stains, zipper malfunction, ripped or torn, poor quality materials, obvious color difference, major difference between the photographed product and the product received. If you experience the above problems, please contact us immediately at our Support center.

Please ship the package to the designated address provided by the after sales staff. Customers have to cover the shipping fee for the package return. We will provide a refund as long as we receive the return package, shipping fee not included; to help us, the customer should provide all relevant tracking information.

Out of stock:

Some items may out of stock or there may be insufficient products to complete the order during the order processing stage. Our customer service staff will contact you and provide you with a status update. Customers are eligible to ask for a Refund (covering the item cost and the shipping fee) in the event of not receiving email notification.

Size:

To reduce the possibility of disputes, please take clear photographs of the items while placed on the ground and place a ruler or measuring tape to measure out the differently sized part. The photos should then be submitted to the after sales team. We will provide a reply to your problems as soon as possible. Normally it will take 2-3 business days. Please note the RMA criteria relating to size differences: Not custom made item: Deviation from the original size by over 3CM. Please ship the package to the address provided by the after sales team. Customers have to cover the shipping fee for the package return. We will provide a refund as long as we receive the return package, shipping fee not included; to help us, the customer should provide all relevant tracking information.

Missing items, wrong items or package sent

A full refund is offered for missing or wrongly shipped items. We will provide a reshipping service in the event of missing or wrongly shipped orders if the customer still want it, in this case, the shipping fee will not be refunded. A full refund on the item fare is offered in the event of orders being unavailable for reshipping. Please be sure to open the parcel and check the contents before signing for the package.

Please refer to the following return policies

Customer may return the package to the designated shipping address within 28 days of placing your original order, including sale items. And customer should cover the shipping fee for returning the package only if the customer service staff have authorized the return.
Please contact our customer service for further advice via email: service@Audressie.com.au .